It’s no surprise that as a customer you rely on us to be the experts in the field of web hosting. That’s understandable for a number of reasons, primarily because you pay us good money to keep your site online and make sure we meet our end of the deal. That’s all good and well when things are working but what happens when they’re not? Lets say for the sake of example you get a message from one of your customers saying they can’t reach your site. You first think “well that’s not good.” Your second thought, like most customers, is “what did my host break now!?” And this is where the fun really begins. Whether it’s a server/network issue on our side, or a code/plugin issue with your software, your site is offline and you’re about to open a ticket with someone on our team. How you proceed from here can dictate just how fast we’re able to help you and figure out your problem.
We’re very happy to announce we finally have our first international reseller location! You can now place an order for any of our reseller hosting plans in Singapore. You can find more details about our Singapore network, along with speedtests and test IPs, right on our site at https://www.hawkhost.com/our-hosting-network/singapore
To celebrate this announcement we’re offering a 5 day sale on any new reseller plan in our Singapore location! This offer will expire on Friday May 15th at 11:59PM CST:
Sign up using coupon code sngreseller for a 30% recurring discount. This coupon is valid on any plan and any billing term.
If you prefer a one time discount you can sign up using coupon code sngreseller50 for a 50% one time discount. This coupon is valid on any plan and any billing term.
Please contact our billing team with any questions about this promotion. Cheers!
Admittedly we’ve never been very good at pranks. Sometimes it’s just more fun to watch everyone around you suffer from good-natured ploys at making the victim seem foolish. In light of our not-so April Fools celebration, we’ve decided to launch our brand new website! What better time to make a major overhaul to your site and brand than on a day notorious for jokes. In addition to our new site, we’re having a 24 hour flash sale where you can save up to 60% on any hosting plan.
Anyone who has ever setup a website remembers how daunting their first experience was. Terms like ‘shared hosting’, ‘register a domain’, ‘nameservers’, and ‘cPanel’, which may now be in your regular vernacular, were once a foreign language you’d someday hope to understand. You were confused about what company you should host with, or how you’d even build a website, or whether or not you could fix a problem with the site once it was online. It doesn’t matter if you’re a business, an individual, a hobbyist, or anything in between, todays culture expects you to have a web presence. So where does the first time site builder get started?
Easy as Pie
Up until today, any time you wanted to make a change to your hosting account (domains, databases, emails, etc) it had to be done directly through cPanel. This meant you needed to remember multiple usernames and passwords (Note: If you’re not already, you should be using LastPass for secure password management) depending on whether you wanted to access your client area, helpdesk account, or cPanel. We’re very happy to say we’ve found a way to integrate your cPanel control right into your client area, meaning fewer logins and a more unified hosting experience. Hooray!
As improbable as it seems, 2014 is coming to a close and 2015 is upon us. It’s hard to believe we’ve seen another 365 days come and go but here we are, and at least for us at Hawk Host it’s safe to say this year wasn’t a waste. We’ve made new partnerships, launched new services, and even brought a brand new flagship datacenter online. We were certainly busy, never bored, and as always we’re looking ahead to the next year for what’s to come.
Woo Hoo! 2015!
The often overlooked but never forgotten Canadian holiday of Boxing day is back! Every year, Canada (well, not just Canada, but we’re Canadian so we’ll focus on us) has a big sale the day after Christmas. Similar to Black Friday and Cyber Monday, it’s a great chance to catch some one time savings on products you were already going to buy. Hope you had a relaxing Christmas, because it’s time to wake up and order some awesome hosting!
Wrong Kind of Box
Welcome back, friends! It’s once again that wonderful time of year where you get to sign up for our world class hosting at a fraction of the cost! Not only do this years Black Friday promotions bring larger discounts (both one time and recurring), but we’re also going to extend the sale because we can. A one day sale is fun, but a five day sale is so much better.
Best Value of the Year!
We partnered with SpamExperts in March to bring end users enterprise level spam filtering at a cost effective level. We currently include SpamExperts free of charge for all users. It’s just a matter of utilizing the SpamExperts link in your cPanel to activate it. Then going forward you’ll be utilizing our filtering cluster to filter all your incoming email. We’ve had skeptical users as it just seemed way too easy of a system surely it cannot be that effective. As we just finished deploying additional hardware for our cluster located in our Los Angeles datacenter I thought it was time to take a closer look at the numbers.
Nothing like frying SPAM.
On Wednesday September 24th 2014 a vulnerability was revealed in the Bash shell interpreter which we run just like nearly every linux system online. Due to the news coverage this exploit ( CVE-2014-6271 ) has gotten our loyal customers have been asking if we have patched our systems as well as anything else we may have done. The short answer is we put in steps to mitigate the risk and once patches were available we patched our systems. At this time none of our systems are vulnerable to this exploit. I thought though it would be good to address some questions and give a bit of background information regarding the exploit.
Our team was notified of the exploit soon after it became public as we actively subscribe to numerous security related mailing lists. The vulnerability had several potential entry points such as cPanel’s own internal CGI scripts as well as user based CGI scripts. We immediately set in place mitigation steps to help protect our systems while not compromising the ability to continue to serve web sites.
The patch to address CVE-2014-6271 was released and within 30 minutes our systems were updating to the version of bash now available. It took approximately 30 minutes due to reliability of the local mirrors for our systems. Upon updating we reloaded all system libraries as well as updating user cages. Our use of CageFS which creates separation of users required that the system copy the new bash binary to each user’s Cage.
Upon updating our systems it was shortly revealed that it did not address all scenarios and the risk of remote code execution still existed. CVE-2014-7169 was used to track this flaw which we immediately followed closely awaiting for a patch to be available. Once this patch was available we once again had all systems updated within 30 minutes.
As of this moment we have taken additional steps by installing Litespeed 4.2.16 on all systems which actively filters the bash shell shock vulnerability. While not necessary it just adds an additional layer of protection to all our systems.
If you’re running a virtual private server with us we did not login to your VPS and patch this vulnerability. If you’re running cPanel on CentOS 5 or CentOS 6 and you have automatic updates turned on you should be updated within the next 24 hours. If you do not you will need to manually upgrade yourself. If you have any questions about this we encourage you to contact our support team and they can assist you.
I hope this addresses any questions regarding the shell shock vulnerability and how it affected Hawk Host as well as you. If you have any questions of course contact our support team.