There was a time when at Hawk Host well I guess it was probably Devoted Host I knew exactly who every single one of our customers were. xyz.com oh that’s John from New York and abc.com that’s Jenny from California. As I was working on migrating Saturn to the new hardware I kept seeing all these accounts and I had no idea who they were. After a while I decided to look the sites up and sure enough they were customers of ours and were paying I simply never encountered them or I don’t remember. To be fair to myself a lot of these users have never made a single sales, billing or support ticket so I would have to remember them purely off if I set their account up or not.
I guess we’ve gone well past our humble beginnings at this point. Not all our customers know who I am and I don’t know who they are. We’re no longer using 3 dinky low end servers and essentially just me running support. We’re now running over a dozen high end servers with a full support team in place to handle the number of customers we have. We try not to treat everyone as a number but to myself some users are exactly that. I don’t know whom they are so to me they are just a random site on our servers. I guess they would not even be a number to me I’m not aware of them at all apparently. I do know some users though even new ones who have called or make memorable tickets or have a site I may very well visit once in a while.
I guess this was inevitable with our growth that I could not remember every single customer we have when we have thousands of them and our client base seems to double every six months. I was just recently in a meeting with our accountant and we tripled last corporate years revenue and of course profits were up just as much and such. It’s exciting I suppose and for someone like me who wants their hand in everything that goes on in the company it becomes difficult. I suppose it’s progress it just means Hawk Host is self sustaining even if I became sick and was in the hospital for months things would continue to operate like normal.