1-800 Woes

Posted By: cody

Last Updated: Friday August 8, 2008

Well as most of you are aware we introduced a 1-800 about a month and a half ago. This has been a godsend and a burden all at the same time. Why? Well currently the 1-800 number forwards to only Tony and I’s cell phones, which is all peachy except the fact that we have a horrible tendency to miss calls. After debating if we should remove the 1-800 number from the public until we can properly staff it we’ve decided to introduce certain “business hours” for the 1-800 number to assure people someone will be on the other line.

As of right now we’re still discussing the proper hours / days to staff the 1-800 number - though it will likely be normal business hours (Mon-Fri 9-5). We’re also training another staff member to alleviate some of the work load and provide extra 1-800 and live chat coverage.

On a side note we’re starting to revamp the knowledgebase after fixing the templates (they weren’t parsing newlines) - so expect to see it grow over the next few weeks. If you have any particular you think we should add please let us know!

Until next time, Cody

Ready to get started? Build your site from
$2.24/mo
GET STARTED NOW