I cannot believe it December is already upon us which means 2009 is almost over.  Time sure does fly by when you’re really busy.  December though is not going to fly by this has been historically our slowest month which it means it’s time to get a lot of the to-do list finished.  First of [...]

DMCA notices as well as other legal documents has been something that has annoyed me for some time.  We get them all the time due to our size and we’re expected to become the judge and jury involving content and other situations.  In some cases they’ll be sent to us and we’ll work with the [...]

As Dr. House likes to say it’s never Lupus I like to say It’s never Litespeed.  We get support tickets all the time about how it worked in Apache it must be a Litespeed issue but it never seems to be that case.  Although users are convinced it always is until we take a quick [...]

It’s been a few weeks and the upgrades continue for all our servers with some surprises along the way.  As of this post we’ve now upgraded 4 servers with 3 of them being cPanel servers as well as one VPS node.  Here’s a quick break down of the big change after the upgrades for some [...]

The last week of September we noticed something strange that hasn’t been an issue in some time we were unable to keep up with the support demands.  September was our best month ever in terms of growth and as a result we were seeing a lot of support inquiries from new users.  We had a [...]

There was a time when at Hawk Host well I guess it was probably Devoted Host I knew exactly who every single one of our customers were.  xyz.com oh that’s John from New York and abc.com that’s Jenny from California.  As I was working on migrating Saturn to the new hardware I kept seeing all [...]

I cannot believe it’s already October it seems like just a while ago I was talking about how it was January 2009.  There are a lot of exciting things going on in Hawk Host land some of it being related to our corporate identity Hawk Host Inc. as well as our hosting division Hawk Host.  [...]

This is a short rant regarding emergency maintenance. Typically the only time there is unscheduled downtime (or very abruptly scheduled downtime) is because the issue is urgent for one reason or another. For the most part there are only two to three reasons why we may pull a machine offline abruptly:

Network maintenance (usually out of [...]

I’m sure lots of our customers wonder why do we do hardware upgrades once a year or at least every two years.  With the migration of our Skyline server to new hardware I figured it was a good time to explain why we do it and also how we do it with minimal service impact.
History [...]

The foreign transaction fee has come up a bit in the past year and I figured I’d rant about how ridiculous this fee is.  We’re a Canadian corporation and as such we have a Canadian merchant account.  For the most part we never run into issues with this and no extra fee’s for our users [...]